This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
Start your preparation for the ITIL 4 Foundation exam with the ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more.
This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of service management, key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.
Lesson 1: Introduction and overview
IT service management and ITIL
Summary
Lesson 2: Key concepts of service management
Module A: Value and value co-creation
Module B: Organizations, service providers, service consumers, and other stakeholders
Module C: Products, services, and service relationships
Module D: More about value, outcome, cost, and risk
Summary
Lesson 3: Four dimensions of service management
Module A: Organizations and people
Module B: Information and technology
Module C: Partners and suppliers
Module D: Value streams and processes
Summary
Lesson 4: The ITIL service value system
Overview of the service value system
Module A: Opportunity, demand, and value
Module B: ITIL guiding principles
Module C: Governance
Module D: Service value chain
Module E: Continual improvement
Summary
Lesson 5: The service value chain
Module A: Introduction to the service value chain
Module B: The purpose, inputs, and outputs of value chain activities
Module C: Continual improvement
Summary
Lesson 6: ITIL management practices
Module A: Introduction
Module B: General management practices
Module C: Service management practices
Module D: Technical management practices
Summary
Our Philosophy
At Calgary Learning we realize that quality of teaching and tutoring demands more than just academic expertise on the part of the teachers and tutors. The key to establishing a foundation for learning development is a warm and positive relationship with students without fostering dependency.
We provide them with clear structure, techniques, and strategies to approach challenging material. By stimulating the learning process, we are able to help students gain the self-awareness needed to succeed in applying strategies independently.
Teachers and Tutors at Calgary Learning focus on identifying the students’ strengths while addressing the areas that need attention. Our focus is a holistic approach to the total learning process, rather than solely on deficits. CLI students are motivated to learn and enjoy tackling challenging assignments.
They are actively involved in their own learning/tutoring program. Current assignments are addressed while students gain transferable skills. They are also encouraged to set attainable goals and to work towards meeting them.
Our History
In 1995 Sherma Jeffrey-Ryan started with the vision of reaching and empowering children through education. First, she focused on the underprivileged children who were failing in the traditional school system. She started tutoring at home and she quickly realized that the need was greater than she had envisioned. Later, Calgary Learning Institute moved to a larger educational facility with a computer lab and a library to accommodate and enhance the learning experience of many students.
In 2010 CLI partnered with a testing company to deliver the MCAT, and after a few years, the company expanded to add more tests. Today Calgary Learning has two fully equipped computer labs with 25 networked computers. It is a Select Testing Site for Pearson Vue and a preferred site for PAN, PSI, Kryterion, Prometric, Scranton, and Assessment Systems.
The company has also added external university and college proctoring services and online Information Technology online courses, practice tests, and labs. We provide excellent quality training and testing experience for all students.
Our goal is to eliminate poverty through education by offering individualized training programs in English, adult workplace training, computer skills and tutoring to help students and adults gain the skills and confidence to be successful.
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
IT Chapter is qualified to deliver the entire schema of ITIL® 4 training, including certification courses and workshops. In addition, we can accommodate you in terms of language as we serve you in English and French!
The ITIL®4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT products and services, practices and methods and relevant tools.
NetSoft’s Cloud Engineer Program trains students in Information Technology Infrastructure Library (ITIL) Foundation. It enables students to gain the proficiency needed to harness the power of these products and other cloud and DevOps tools.
This course will prepare a student to pass the ITIL 4 Foundation Certification exam. This course introduces you to the IT Service Management best practices.
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