ITIL 4® Foundation

by Calgary Learning Institute Claim Listing

This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.

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Course Details

Start your preparation for the ITIL 4 Foundation exam with the ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more.

This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.

The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of service management, key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.

 

Lesson 1: Introduction and overview

  • IT service management and ITIL

  • Summary

 

Lesson 2: Key concepts of service management

  • Module A: Value and value co-creation

  • Module B: Organizations, service providers, service consumers, and other stakeholders

  • Module C: Products, services, and service relationships

  • Module D: More about value, outcome, cost, and risk

  • Summary

 

Lesson 3: Four dimensions of service management

  • Module A: Organizations and people

  • Module B: Information and technology

  • Module C: Partners and suppliers

  • Module D: Value streams and processes

  • Summary

 

Lesson 4: The ITIL service value system

  • Overview of the service value system

  • Module A: Opportunity, demand, and value

  • Module B: ITIL guiding principles

  • Module C: Governance

  • Module D: Service value chain

  • Module E: Continual improvement

  • Summary

 

Lesson 5: The service value chain

  • Module A: Introduction to the service value chain

  • Module B: The purpose, inputs, and outputs of value chain activities

  • Module C: Continual improvement

  • Summary

 

Lesson 6: ITIL management practices

  • Module A: Introduction

  • Module B: General management practices

  • Module C: Service management practices

  • Module D: Technical management practices

  • Summary

  • Calgary Branch

    3025 12 St NE #130, Calgary

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