ITIL 4 Foundation

Cognixia’s Information Technology Infrastructure Library 4 or ITIL 4 Foundation training and certification course is one of the best online ITIL 4 training courses that you can enroll for to get started on the ITIL 4 career pathway.

ITIL is a globally recognized set of practices and frameworks designed to optimize IT service management. The core objective of this ITIL 4 online training is to enable individuals to ensure that the IT services within their organization are strategically aligned with the overall business needs.

When these services and needs are aligned, IT functions become an integral part of the organization’s success, instead of being just another cost center and support function.

The ITIL 4 Foundation certification has consistently been ranked as one of the top IT certifications to pursue each year since it was launched in 2019. The huge demand for this ITIL 4 training reflects the evolving demands of the digital era.

Since its release, ITIL 4 has successfully shifted the focus towards value co-creation and continual improvement for driving organizational success in the rapidly evolving digital economy.

It takes a more modular approach to learning, enabling aspirants the opportunity to walk a very comprehensive career path that begins with the ITIL 4 Foundation training and certification.

The ITIL 4 Foundation Certification exam is administered by Axelos – a joint venture between Capita, a British multinational professional services company, and the UK Cabinet Office. Axelos is responsible for the development, maintenance, and promotion of the ITIL framework.

Cognixia is an Accredited Training Organization (ATO) for Axelos and we proctor the ITIL 4 certification exams.

Cognixia’s ITIL 4 Foundation Certification training follows the official exam outline and guidelines laid out by Axelos and digs deeper into:

• The key concepts of service management
• The ITIL guiding principles and how they can help an organization adopt & adapt service management
• The four dimensions of service management
• The purpose and components of the ITIL service value system
• The activities of the service value chain and how they interconnect
• The purpose and key terms of the 15 ITIL management practices, and
• The Seven ITIL Practices

What You'll Learn?

• Participants will learn the basic concepts of service management:
• The concept of a service
• Services, risk, cost and service management
• Service relationship management
• The four dimensions of service management
• Guiding principles of service management
• The service value system
• Service value chain
• General management practices
• Service management practices
• Technical management practices

Curriculum:

• Module 1: Basic concepts of service management
• Module 2: The four dimensions of service management
• Module 3: Guiding principles of service management
• Module 4: The service value system and service value chain
• Module 5: General management practices
• Module 6: Service and technical management practices
• Module 7: Practice exam I
• Module 8: Practice exam II
• Supporting Material