ITIL 4 Foundation

by Info Trek Claim Listing

This course prepares students for the ITIL 4 Foundation exam. The ITIL 4 Foundation certificate is a requirement for attending any of the ITIL Managing Professional and ITIL Strategic leader modules that lead up o the ITIL master qualification.

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img Duration

3 Days

Course Details

This course prepares students for the ITIL 4 Foundation exam. The ITIL 4 Foundation certificate is a requirement for attending any of the ITIL Managing Professional and ITIL Strategic leader modules that lead up o the ITIL master qualification.

Purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL 4 Foundation qualification.

 

Following the completion of the course, participants will be able to:

  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

 

Outline:

  • Module 1: Introduction
  • Module 2: Four Dimensions & Guiding Principles
  • Module 3: Service Value Chain And Continual Improvement
  • Module 4: Management Practices Overview
  • Module 5: Service Management Practices (detailed)
  • Kuala Lumpur Branch

    G-03 (Mezzanine floor), Amcorp Tower Persiaran Barat Jalan Timur,, Kuala Lumpur
  • George Town Branch

    Ground & Mezzanine Floor, 2, Beach St, George Town
  • Petaling Jaya Branch

    G-03 (Mezzanine floor), Amcorp Tower Persiaran Barat Jalan Timur, 46050 , Petaling Jaya

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