ITIL 4 Foundation

This course prepares students for the ITIL 4 Foundation exam. The ITIL 4 Foundation certificate is a requirement for attending any of the ITIL Managing Professional and ITIL Strategic leader modules that lead up o the ITIL master qualification.

Purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL 4 Foundation qualification.

Following the completion of the course, participants will be able to:

• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Outline:

• Module 1: Introduction
• Module 2: Four Dimensions & Guiding Principles
• Module 3: Service Value Chain And Continual Improvement
• Module 4: Management Practices Overview
• Module 5: Service Management Practices (detailed)