ITIL 4 Foundation

ITIL 4 Foundation course is offered by Inovasi EduTech. The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4.

Course Outline:

• Lesson 1
• Key Service Management and ITIL 4 Concepts
• Defining Value and its relationship with stakeholders
• Service relationships and co-creation of value
• Understanding Service Offerings and Products
• Balancing Outcomes, Value, Costs and Risks
• The 4 Dimensions of Service Management
• o Organisations and People
• o Information and Technology
• o Partners and Suppliers
• o Value Streams and Processes
• Lesson 3
• ITIL 4 Service Management Practices
• Introducing the 3 areas of Practice
• Key practices in ITIL4
• o Incident Management
• o Problem Management
• o Change Control
• o Service Request Management
• o Service Level Management
• o Service Desk
• o Continual Improvement
• Overview of other practices in ITIL4
• Lesson 2
• The ITIL 4 Guiding Principles
• Introduction to the Guiding Principles
• Understand and apply each of the 7 Guiding Principles
• Lesson 4
• The ITIL 4 Service Value System (SVS)
• Understanding the role of the Service Value System
• Elements of the ITIL4 SVS
• o Guiding Principles
• o Governance
• o Service Value Chain
• o Practices
• o Continual Improvement
• Service Value Chain
• o Understanding the Elements of the Service Value Chain
• o Practices and their role in the Service Value Chain
• o Using the Service Value Chain to identify and map Value Streams