Learn the world’s leading IT service management framework For anybody wishing to acquire a basic understanding of the ITIL® in service.
DurationTarget Group (By Designation)
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.
Targeted Industry / Industries:
All IT-centric businesses such as Computer Hardware Manufacturer, Software Development, BPO, Storage and Managed Services, and IT Professional Services Industry along with other major enterprises in retail, finance, pharmaceuticals, entertainment and manufacturing which has an in-house IT support staff.
Certification:
ITIL® 4 Foundation Certificate in IT Service Management by AXELOS after passing the exam.
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This course introduces the basic of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL), where the ITSM lessons learned will be guided through actual life cycle and insightful examples from experienced instructor.
This course prepares students for the ITIL 4 Foundation exam. The ITIL 4 Foundation certificate is a requirement for attending any of the ITIL Managing Professional and ITIL Strategic leader modules that lead up o the ITIL master qualification.
This course consists of a combination of five modules that form a part of ITIL 4®. The five modules explore all the essential concepts and technical terminology of ITIL® Service Lifecycle.
The ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
ITIL 4 Foundation training is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
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