ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
DurationITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Learning Outcomes
At the end of the course, Pink’s attendees will have received content-rich and very comprehensive materials and explanations that include:
A review of ITIL 4’s service value system model and its business relevance.
A description and review of ITIL 4’s seven guiding principles.
An explanation of ITIL 4’s service value chain and its significance in enabling strong IT business alignment.
A review of the four dimensions of service management.
A description of the 34 ITIL 4 practices, with a primary focus on 18 of these.
Several high level and key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
First established in 1980, Pink Elephant has grown to be the world’s largest independent provider of IT management training, IT Consulting, managed IT support and ITSM technology solutions.
As a global pioneer in the field, Pink Elephant witnessed the dawn of IT service management and has been instrumental in developing its landscape worldwide.
We specialise in improving the quality of IT services by applying recognised best practice frameworks, such as PRINCE2® Project Management, IT Governance (COBIT®), ISO/IEC 20000 and the Service Desk Institute (SDI).
We understand that high-end systems are only as valuable as your top-performing talent, which is why Pink Elephant ensures that the people operating your IT service desks are certified and savvy to do so effectively.
ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
ITIL® Intermediate Level: Operational Support and Analysis Course is offered by IT Academy.
ITIL course is offered by DesignTech Training Academy. Our institute excels in supporting organisations in developing effective learning and people development strategies.
The ITIL Foundation certification shows that you have a basic-level understanding of ITIL, which is the global benchmark for best practices in IT service management. This is an entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL.
Are you an IT professional involved in or responsible for the delivery of business-focused IT services? This 3 day ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.
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