ITIL® 4 Foundation

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Learning Outcomes

At the end of the course, Pink’s attendees will have received content-rich and very comprehensive materials and explanations that include:

• A review of ITIL 4’s service value system model and its business relevance.

• A description and review of ITIL 4’s seven guiding principles.

• An explanation of ITIL 4’s service value chain and its significance in enabling strong IT business alignment.

• A review of the four dimensions of service management.

• A description of the 34 ITIL 4 practices, with a primary focus on 18 of these.

• Several high level and key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.