This course provides a broad-based view of the ITIL®4 framework's approach to Service Management. It covers a broad range of material at a high-level, as would reasonably be expected from a 'Foundation' course, with specific depth in key areas of service management and its practice.
This course provides a broad-based view of the ITIL®4 framework's approach to Service Management. It covers a broad range of material at a high-level, as would reasonably be expected from a 'Foundation' course, with specific depth in key areas of service management and its practice.
Organisations that are actively engaging with new areas of practice such as Lean and DevOps will gain from understanding how ITIL®4 can help them embrace these areas with IT Service Management.
Who Is This Course For
This course is for anyone that needs to know more about the latest version of the world's most used Service Management framework. Delegates that are involved with an organisation that practices IT Service Management (ITSM) or hope to be should start here.
Delegates that already hold an ITIL v3 Foundation certificate but haven't taken their studies further should also start here as this course expands on their existing knowledge and takes it in new directions.
N.B. If a candidate has more than 6 points from the existing ITIL v3 qualification scheme and is anticipating completing ITIL v3 Expert or ITIL 4 Managing Professional qualifications, they may not need to attend this course; although it would still be beneficial.
Purpose Of The Course
To start your journey with the very latest in ITSM best practice and gain a broad understanding of what ITIL 4 is all about, including a chance to gain the ITIL 4 Foundation Certificate.
You Will Learn How To
Explain what ITIL4 is and why it is beneficial to a wide range of organisations
Understand what is meant by Service and Service Management and how they contribute to the creation of value in an organisation
Engage with the ITIL4 Guiding Principles and demonstrate how they support fundamental aspects of service management
Describe and use the Four Dimensions of Service Management
Recognise and use the Service Value System and Value Stream Mapping to enhance service delivery
Understand the ITIL4 Value Chain
Gain insight into the general ITIL4 Practices
Understand key ITIL4 practices in more depth
Prerequisites
There are no specific pre-requisites but some appreciation of the ideas and principles of services may be useful. No specific knowledge of IT is required or assumed but again, some basic appreciation of how services are now often presented, especially digitally, may be useful.
Benefits For You As An Individual
Delegates attending this course will achieve a greater understanding of the service delivery practices being used and emerging in the digital age and be prepared for the changes in digital delivery. Passing the associated exam will provide them with a recognised industry qualification.
Benefits For Your Organisation
Organisations that are using, or looking to use, progressive management practices in ITSM will gain employees with a rounded view of how ITIL4 fits into this, how this applies to the organisation and what benefits this can bring. It will contribute to organisational change initiatives in introducing new thinking and practices in the organisation.
About Quanta
At Quanta training there is little that we can explain about ourselves without using our favourite words: “Learn, Embed, Excel.” You can expect an unparalleled training experience with your needs at the centre of everything we do.
Since 1991, Quanta has grown consistently from its Worcester base to become the multi-faceted, international purveyor of training and consultancy that it is today. In the pursuit of professional perfection, Quanta has maintained its family values to provide essential experiences to its customers (both public and private) that are searching for a collaborative means to excel.
Now, Quanta fulfils the training and consultancy needs of many companies and individuals across a diverse range of sectors, including partnerships with established government branches, technical IT firms and higher education establishments.
They’ll tell you how much they loved us on courses including Projects and Programme Management, IT Service Management, Technical IT or management development.
In fact, Quanta is now so well-rehearsed in what we do that we make it an imperative to work with the customer to create tailored courses. This is our guideline for being pinpoint precise in catering to your needs. This means that almost any skill you could hope to attain can be embedded through your course!
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