ITIL®4 Foundation

by Quanta Claim Listing

This course provides a broad-based view of the ITIL®4 framework's approach to Service Management. It covers a broad range of material at a high-level, as would reasonably be expected from a 'Foundation' course, with specific depth in key areas of service management and its practice.

£1210

Contact the Institutes

Fill this form

Advertisement

Quanta Logo

img Duration

Enquire Now

Course Details

This course provides a broad-based view of the ITIL®4 framework's approach to Service Management. It covers a broad range of material at a high-level, as would reasonably be expected from a 'Foundation' course, with specific depth in key areas of service management and its practice.

Organisations that are actively engaging with new areas of practice such as Lean and DevOps will gain from understanding how ITIL®4 can help them embrace these areas with IT Service Management.  

 

Who Is This Course For

This course is for anyone that needs to know more about the latest version of the world's most used Service Management framework. Delegates that are involved with an organisation that practices IT Service Management (ITSM) or hope to be should start here.

Delegates that already hold an ITIL v3 Foundation certificate but haven't taken their studies further should also start here as this course expands on their existing knowledge and takes it in new directions.

N.B. If a candidate has more than 6 points from the existing ITIL v3 qualification scheme and is anticipating completing ITIL v3 Expert or ITIL 4 Managing Professional qualifications, they may not need to attend this course; although it would still be beneficial.

 

Purpose Of The Course

To start your journey with the very latest in ITSM best practice and gain a broad understanding of what ITIL 4 is all about, including a chance to gain the ITIL 4 Foundation Certificate.

 

You Will Learn How To

  • Explain what ITIL4 is and why it is beneficial to a wide range of organisations

  • Understand what is meant by Service and Service Management and how they contribute to the creation of value in an organisation

  • Engage with the ITIL4 Guiding Principles and demonstrate how they support fundamental aspects of service management

  • Describe and use the Four Dimensions of Service Management

  • Recognise and use the Service Value System and Value Stream Mapping to enhance service delivery

  • Understand the ITIL4 Value Chain

  • Gain insight into the general ITIL4 Practices

  • Understand key ITIL4 practices in more depth

Prerequisites

There are no specific pre-requisites but some appreciation of the ideas and principles of services may be useful. No specific knowledge of IT is required or assumed but again, some basic appreciation of how services are now often presented, especially digitally, may be useful.

 

Benefits For You As An Individual

Delegates attending this course will achieve a greater understanding of the service delivery practices being used and emerging in the digital age and be prepared for the changes in digital delivery. Passing the associated exam will provide them with a recognised industry qualification.

 

Benefits For Your Organisation

Organisations that are using, or looking to use, progressive management practices in ITSM will gain employees with a rounded view of how ITIL4 fits into this, how this applies to the organisation and what benefits this can bring. It will contribute to organisational change initiatives in introducing new thinking and practices in the organisation.

  • Worcester Branch

    8-10 The Moors, Worcester

Check out more ITIL courses in UK

Readynez Logo

ITIL 4 Foundation

Elevate your career in IT service management with ITIL Foundation certification. Our comprehensive training equips individuals and teams with the necessary skills and knowledge. We are dedicated to supporting your success in the ITIL journey, helping you gain expertise and achieve this essential ce...

by Readynez [Claim Listing ]
LEORON Institute UK Logo

ITIL4 Foundation & ITIL4 Strategist: Direct, Plan, and Improve

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

by LEORON Institute UK [Claim Listing ]
Pentagon Training Limited Logo

ITIL Training

The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates...

by Pentagon Training Limited [Claim Listing ]
Knowledge Tree Logo

ITIL

ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

by Knowledge Tree [Claim Listing ]
Fox IT Logo

ITIL 4 Foundation Training Course

This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision

by Fox IT [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy