ITIL® 4 Foundation

Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability.

ITIL provides organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This 3-day/6-night course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.

Learner Outcomes

The learning objectives of ITIL 4 Foundation include an understanding of:

• How value creation is enabled through services.

• The ITIL service value system.

• The ITIL service value chain.

• The four dimensions of service management.

• The ITIL guiding principles.

Class also provides practice questions and practice exams to ensure understanding of content and preparedness for the certification exam.