The ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
DurationThe ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
Key Service Management and ITIL 4 Concepts
Defining Value and its relationship with stakeholders
Service relationships and co-creation of value
Understanding Service Offerings and Products
Balancing Outcomes, Value, Costs and Risks
The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
ITIL 4 Service Management Practices
Introducing the 3 areas of Practice
Key practices in ITIL4
Incident Management
o Problem Management
Change Control
Service Request Management
Service Level Management
Service Desk
Continual Improvement
Overview of other practices in ITIL 4
The ITIL 4 Guiding Principles
Introduction to the Guiding Principles
Understand and apply each of the 7 Guiding Principles
The ITIL 4 Service Value System (SVS)
Understanding the role of the Service Value System
Elements of the ITIL4 SVS
o Guiding Principles
o Governance
Service Value Chain
o Practices
Continual Improvement
Service Value Chain
Understanding the Elements of the Service Value Chain
Practices and their role in the Service Value Chain
Using the Service Value Chain to identify and map Value Streams
The importance of professional development should not be underestimated; it is a career-long obligation for practicing professionals. These professionals who undergo continuous development courses would help Malaysia’s aspiration to become a leading industrial nation in the world.
In today’s environment, business processes and technology are constantly changing. The final element is the ‘people’ factor, which needs to balance with the latter elements. That is the sole and simple reason that makes the ‘people’ factor gain more knowledge and improve their skills through professional development
ITIL® Foundation Certified course is offered by TC Training Center Certified. Our vision at TC Training Center is to be a leading and distinguished center in the field of training and education in the preparation of trainees in various fields professionally.
ITIL training is offered by CLS (Corporate Learning Solutions). Our goal is building sustainable bridges between employment, skills and economic development policies, crucial components to give new impetus for societies to tackle collective challenges.
The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management.
ITIL course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals. Programmes are enhanced by connecting with stakeholders such as Industries and government agencies.
This course introduces the basic of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL), where the ITSM lessons learned will be guided through actual life cycle and insightful examples from experienced instructor.
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