The ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
DurationThe ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
Key Service Management and ITIL 4 Concepts
Defining Value and its relationship with stakeholders
Service relationships and co-creation of value
Understanding Service Offerings and Products
Balancing Outcomes, Value, Costs and Risks
The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
ITIL 4 Service Management Practices
Introducing the 3 areas of Practice
Key practices in ITIL4
Incident Management
o Problem Management
Change Control
Service Request Management
Service Level Management
Service Desk
Continual Improvement
Overview of other practices in ITIL 4
The ITIL 4 Guiding Principles
Introduction to the Guiding Principles
Understand and apply each of the 7 Guiding Principles
The ITIL 4 Service Value System (SVS)
Understanding the role of the Service Value System
Elements of the ITIL4 SVS
o Guiding Principles
o Governance
Service Value Chain
o Practices
Continual Improvement
Service Value Chain
Understanding the Elements of the Service Value Chain
Practices and their role in the Service Value Chain
Using the Service Value Chain to identify and map Value Streams
The importance of professional development should not be underestimated; it is a career-long obligation for practicing professionals. These professionals who undergo continuous development courses would help Malaysia’s aspiration to become a leading industrial nation in the world.
In today’s environment, business processes and technology are constantly changing. The final element is the ‘people’ factor, which needs to balance with the latter elements. That is the sole and simple reason that makes the ‘people’ factor gain more knowledge and improve their skills through professional development
ITIL® Foundation Certified course is offered by TC Training Center Certified. Our vision at TC Training Center is to be a leading and distinguished center in the field of training and education in the preparation of trainees in various fields professionally.
ITIL 4 training is offered by AC Interactive Solutions Sdn Bhd (ACIS). Our passionate team of expert trainers is qualified and highly experienced in countless training fields.
ITIL 4 Foundation training is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
ITIL 4 Foundation training is offered by Instep Learning Asia Sdn Bhd. As a registered training provider with PSMB, there is quality assured in every course designed by our training specialists.
ITIL 4 Strategist Direct, Plan, and Improve is designed at managers of all levels who are responsible for setting direction and strategy, as well as establishing a team that is always improving.
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