The ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
DurationThe ITIL 4 Foundation course is offered by Sakra Academy (M) Sdn. Bhd.
Key Service Management and ITIL 4 Concepts
Defining Value and its relationship with stakeholders
Service relationships and co-creation of value
Understanding Service Offerings and Products
Balancing Outcomes, Value, Costs and Risks
The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
ITIL 4 Service Management Practices
Introducing the 3 areas of Practice
Key practices in ITIL4
Incident Management
o Problem Management
Change Control
Service Request Management
Service Level Management
Service Desk
Continual Improvement
Overview of other practices in ITIL 4
The ITIL 4 Guiding Principles
Introduction to the Guiding Principles
Understand and apply each of the 7 Guiding Principles
The ITIL 4 Service Value System (SVS)
Understanding the role of the Service Value System
Elements of the ITIL4 SVS
o Guiding Principles
o Governance
Service Value Chain
o Practices
Continual Improvement
Service Value Chain
Understanding the Elements of the Service Value Chain
Practices and their role in the Service Value Chain
Using the Service Value Chain to identify and map Value Streams
The importance of professional development should not be underestimated; it is a career-long obligation for practicing professionals. These professionals who undergo continuous development courses would help Malaysia’s aspiration to become a leading industrial nation in the world.
In today’s environment, business processes and technology are constantly changing. The final element is the ‘people’ factor, which needs to balance with the latter elements. That is the sole and simple reason that makes the ‘people’ factor gain more knowledge and improve their skills through professional development
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