ITIL 4 Foundation

The ITIL® 4 Foundation course provides the latest information relating to the ITIL service management syllabus and framework by AXELOS.

The course thoroughly covers the new advances from the digital transformation the world has seen, commonly referred to as Industry 4.0.Individuals will study new business strategies and customer needs.    

The course will help guide you carefully through the creation of a service management system.

How will the ITIL 4 Foundation course benefit me?

• Students will benefit from the latest materials, ensuring you are prepared to progress or begin your career in IT, focusing on service management.
• Learn with other like-minded individuals that will help enhance your learning experience by supporting each other. 

ITIL 4 Foundation Syllabus:

There are no prerequisites for the ITIL®4 Foundation, however, it’s recommended that you complete the pre-course reading before attending the course.

• What does the course include?
  • 2-day course duration for you to really get a thorough understanding of the new ITIL 4 Foundation syllabus.
  • The official ITIL 4 manual is included in the price.
  • The ITIL 4 examination is included in the price and will be taken on the last day of your training.
  • The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant.
• Syllabus
  • How ITIL builds upon and support Lean, Agile, DevOps, and other project and process management practices.
  • The seven guiding principles of ITIL 4.
  • ITIL service value system.
  • The four dimensions of service management.
  • The ITIL practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven.