This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts,
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Skills Gained
Who will the Course Benefit?
This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.
From a single person on a scheduled course to large scale training projects StayAhead Training have the expertise and experience to help.
Established since 1992, StayAhead Training is recognised as one of the leading independent IT Training specialists in the UK and the first choice provider of UNIX, Linux, Oracle, Red Hat, Java, Web Development, MySQL, PHP, Perl, ITIL, and Business Analysis training for many of UK's largest organisations.
With 7 UK training centres located in London, Bristol, Birmingham, Leeds, Manchester, Sunderland, and Edinburgh, StayAhead offer a range of scheduled, tailored and onsite training. Courses are based on traditional classroom based Instructor Led Training, with Virtual Training also available.
This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification.
ITIL® is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer service based management system.
ITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework. Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.
The ITIL® 4 Foundation Classroom course is designed for individuals who wish to gain a holistic approach to IT service management. You will acquire a thorough understanding of the service management tool that supports the agility and transformation of an organisation.
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