ITIL® 4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.

It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Skills Gained

• After you complete this course you will be able to:
• Key IT service management concepts.
• How ITIL® guiding principles can help and organization to adopt and adapt service management.
• The 4 dimensions of service management.
• The purpose and components of the service value system.
• The activities of the service value chain and how the interconnect.
• Know the purpose of key ITIL® practices.
• Sit the ITIL® 4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.

Who will the Course Benefit?
This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.