This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts,
DurationThis course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Skills Gained
Who will the Course Benefit?
This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.
From a single person on a scheduled course to large scale training projects StayAhead Training have the expertise and experience to help.
Established since 1992, StayAhead Training is recognised as one of the leading independent IT Training specialists in the UK and the first choice provider of UNIX, Linux, Oracle, Red Hat, Java, Web Development, MySQL, PHP, Perl, ITIL, and Business Analysis training for many of UK's largest organisations.
With 7 UK training centres located in London, Bristol, Birmingham, Leeds, Manchester, Sunderland, and Edinburgh, StayAhead offer a range of scheduled, tailored and onsite training. Courses are based on traditional classroom based Instructor Led Training, with Virtual Training also available.
This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision
ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).
The 3-Day ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT se...
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