This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
DurationLearn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included!
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.
In This Course You Will Learn:
TechSherpas 365 is a Microsoft Gold Partner for learning solutions. This represents the highest level of competence and expertise with Microsoft technologies.
Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations.
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches.
his module also covers the links between lifecycle stages, the processes used and their contribution to service management practices. This course prepares the student for the ITIL 4 Foundation exam.
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
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