The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
DurationWhat Will Be Taught For This ITIL® 4 Course?
The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. This is a two and a half days class.
Emphasis on Passing the Exam
The Boot Camp on the last day (9am-1pm) will offer participants the following:
Practice ITIL exam papers (Q&A) review
Additional practice exam paper questions completed by participants (with instructor guidance)
Videos and further references on ITIL topics
Study tips for exam
Exercises and practical samples / case study
Class discussions / sharing
The pass rate on the ITIL Foundation exam is over 90% for our participants.
What To Bring
We are using the PeopleCert Core Guidance and Official Training Materials. Participants are required to bring your own internet-enabled laptop/tablet to the class to access the e-course material. No printed course materials will be issued.
COMAT is a business centre of ST Engineering e-Services Pte Ltd. We provide end-to-end certified IT training courses in Singapore for all levels of employment in the IT industry.
Our IT training courses specialise in the key aspects of the industry and provide certifications in IT and Business Management. Our IT courses have trained over 50,000 professionals in Singapore in various fields within the IT industry who have received certifications across 50 over accredited courses.
In COMAT, we ensure that learning is made relevant by providing a variety of delivery modals for IT training in Singapore. It includes instructor-led classroom training, workshops, one-to-one coaching and virtual classroom.
By combining classroom and blended learning, we provide an integrated training solution that is results-oriented and impactful, yet accommodating the different needs of the workforce.
Entrenched in our organisation are four strongly-held core values – Consistent Quality, Customer Intimacy, Convenience and Competitive Pricing; the 4Cs of Customer Value Proposition. Through these values, we remain dedicated and ambitious to serve you better.
We're DPTM Certified!
We're proud to announce that ST Engineering e-Services Pte Ltd has been awarded the Data Protection Trustmark (DPTM) certification by IMDA!
What is it?
DPTM is a voluntary enterprise-wide certification for organisations to demonstrate accountable data protection practices.
Why is it beneficial/important to the consumers and you?
This certification proves that we have sound data protection policies and practices to manage and protect the consumers’ personal data, in accordance with the certification framework.
Adapted from the Personal Data Protection Act (PDPA), international benchmarks, and best practices, the DPTM certification framework requires organisations to demonstrate accountability in ensuring all personal data is used appropriately with proper protection and disposal measures.
Thus, you can rest assured that your personal data is being kept safe and sound with us
ITIL Contributes value to the organization by alignment of IT to Business. By using ITIL service, quality can be improved, higher availability, gradual cost reductions and better cost-justification. Improve effectiveness to meet quality requirements, increase flexibility and adaptability.
Our ITIL® 4 Foundation certification course introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
The course is aimed at raising individual’s understanding and competence in Service Management as described in the 5 stages of Service Lifecycle along with the overview to CMMI®-SVC Ver. 1.2, workshop introduces participants to the model and its fundamental concepts.
Post the course, you should be ready to understand an existing ITSM implementation as well as attempt to introduce it to you organization; And will be prepared for your ITIL foundation certification exam.
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes, and more, you're in for a completely immersive learning expe...
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