This certification course introduces ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).
DurationThis certification course introduces ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).
ITIL® 4 is the next iteration that incorporates all the best from previous versions of ITIL® and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.
ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and integrates concepts from other industry best practices such as Lean, Agile and DevOps.
The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
The qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
This is a full training package that includes knowledge transfer as well as the associated certification exam.
Prerequisites
There are no prerequisites for this course. To receive certification, the candidate must successfully pass the ITIL® 4 Foundation exam.
Audience
The target audience for this course includes:
Anyone starting or leading a move towards increased reliability
Anyone interested in modern IT leadership and organizational change approaches
Business Managers and Stakeholders
Change Agents
Consultants
DevOps Practitioners
IT Directors, Managers, and Team Leaders
Product Owners
Scrum Masters
Software Engineers
Site Reliability Engineers
System Integrators
Tool Providers
Course Topics
Key Service Management Concepts
The Four Dimensions of Service Management
ITIL® Service Value System Organization structure
Governance
ITIL® Guiding Principles
ITIL® Service Value Chain
Continual Improvement
ITIL® Practices
Exam Review and Course Closure
ProTech Training offers thousands of different courses in topics ranging literally from A-to-Z. From A+ certification to z/OS Mainframe systems, we have it all. ProTech is an elite Tier1 Managed Microsoft Partner for Learning Services and partnered with such leading firms as IBM, Broadcom, HP, Apple, Cisco, Citrix and more.
Our curriculum is also endorsed by both the Project Management Institute, the International Institute for Business Analysis, and aligned with the ScrumAlliance, SAFe and Scrum.org certifications.
For over thirty years ProTech has trained hundreds of thousands of students worldwide, having worked with over 60% of the Fortune 1000. Our curriculum includes hands-on workshops for all types of Enterprise IT professionals from Developers to Sys Admins, Data Scientists to Project Managers across a broad catalog of technology and business courses.
ProTech Consulting offerings general IT placement, staffing services and a specialized consulting practice focused on Enterprise Systems Management & Data Center Automation for very large data centers. We help customers with very complex and heterogenous IT networks keep their systems running smoothly and performing at peak capacity.
Through our consulting practice our experts have developed several innovative software products to help clients maintain and automate their IT systems.
The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions and currently comprises five books, each covering various processes and stages of the IT service life-cycle.
ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management. ITIL is the most widely adopted methodology for IT Service Management in the world. It provides a practical, framework for identifying, planning, delivering and supporting IT services.
The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts.
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
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