ITIL® 4 Foundation Certificate Program

This certification course introduces ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).

ITIL® 4 is the next iteration that incorporates all the best from previous versions of ITIL® and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.

The qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

This is a full training package that includes knowledge transfer as well as the associated certification exam.

Prerequisites

There are no prerequisites for this course. To receive certification, the candidate must successfully pass the ITIL® 4 Foundation exam.

Audience

The target audience for this course includes:

• Anyone starting or leading a move towards increased reliability

• Anyone interested in modern IT leadership and organizational change approaches

• Business Managers and Stakeholders

• Change Agents

• Consultants

• DevOps Practitioners

• IT Directors, Managers, and Team Leaders

• Product Owners

• Scrum Masters

• Software Engineers

• Site Reliability Engineers

• System Integrators

• Tool Providers

Course Topics

• Key Service Management Concepts

• The Four Dimensions of Service Management

• ITIL® Service Value System Organization structure

• Governance

• ITIL® Guiding Principles

• ITIL® Service Value Chain

• Continual Improvement

• ITIL® Practices

• Exam Review and Course Closure