The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
DurationThe course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
What's the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
Auldhouse is in the business of training. With over 30 years' experience in the training space, Auldhouse is the leading privately-owned IT training provider. Our award winning training means that you will benefit from receiving the latest training content designed to help you achieve the skills and knowledge you require. We offer a large range of end-user, IT professional and Professional Development training delivered by industry leading instructors and consultants.
Our ITIL training teaches the foundations of IT Infrastructure Library (ITIL) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management.
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam, in three days! ITIL is the most widely adopted approach for IT Service Management in the world.
ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system.
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