ITIL 4 Foundation (ITIL4F)

by Trainocate Malaysia Claim Listing

ITIL 4 Foundation training is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.

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img Duration

3 Days

Course Details

ITIL 4 Foundation training is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products.

This ITIL 4 Foundation certification is for anyone who needs to understand the key concepts of IT and digital service delivery and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Begin your ITIL journey today with the ITIL 4 Foundation before progressing to the ITIL Managing Professional (MP) or the Strategic Leader (SL) certification streams that provide advanced practical and technical knowledge, making them the absolute go-to designations for IT professionals and more.

Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation, and helps organizations realize value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles, and much more.

ITIL 4 Foundation certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital, and physical resources and adopt emerging technologies into their IT operations to compete within the complex modern landscape.

 

Skills Covered:

  • Understand key service management concepts

  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management

  • Understand the four dimensions of service management

  • Understand the purpose and components of the ITIL service value system

  • Understand the activities of the service value chain and how they interconnect

  • Know the purpose and key terms of selected ITIL practices, with focus on key selected practices

  • Kuala Lumpur Branch

    10.02, Level 10 Mercu 2, No. 3 Jalan Bangsar, KL Eco City, Kuala Lumpur

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