ITIL 4® Foundation (PITG)

by ACI Learning Claim Listing

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.

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Course Details

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.

This course covers the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

 

Objectives:

  • Define ITIL and its Key Concepts
  • Identify the Components of the ITIL Framework
  • Analyze the ITIL Guiding Principles
  • Identify the Components and Functions of the ITIL Service Value System
  • Analyze the Key ITIL Management Practices
  • Define the General, Service, and Technical Management Practices of ITIL
  • Jacksonville Branch

    8663 Baypine Road Bldg 4, Suite 104, Jacksonville
  • San Antonio Branch

    8200 IH-10 West, Suite 801, San Antonio

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