ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.
DurationITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.
This course covers the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Objectives:
At ACI Learning, we train leaders in Cybersecurity, Audit, and Information Technology. Whether you're starting your IT career, mastering your profession, or developing your team, we're with you every step of the way.
We believe that training is not a transaction, but an ongoing essential of life-long learning and career growth. We help you choose which learning path suits you best.
Deliver personalized training in the way you want it, and help you find the right career opportunity. Our name may seem new, but we've been at it for over 40 years.
This course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.
Attend one of our classes listed below to prepare to sit for an ITIL Foundation V4 certification. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the ...
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
ITIL Foundation course is a workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.
The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management.
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