In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers.
In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam. This course is accredited by PeopleCert.
Since 2011, Eccentrix has been providing technology skills enhancement solutions for businesses. Our mission is to promote the importance of continuing education to computer users and professionals through many programs that we have implemented and improved over the years.
Our goal is to offer quality and up-to-date training courses while following the latest trends in technology and applications. These are courses that target the real and concrete needs of our customers, ensuring that the knowledge acquired is put into practice. Additionally, many prepare our participants for certification exams with the brands we are accredited with - Microsoft, EC-Council, CompTIA and PeopleCert.
We work in a company of energetic professionals who are ready to take on new challenges. Eccentrix team consists of talented individuals from a wide range of backgrounds who bring their unique skills and expertise to the company. We are committed to working together to create assured success of your corporate training needs. Our team is our greatest value.
Our Instructors
Over the years, Eccentrix has built a strong presence among the community of IT experts and instructors with whom we collaborate for our training needs.
We work in partnership with more than 40 resources, specialists in the fields that correspond precisely to your chosen training. Our collaborators are active industry professionals who are called upon to work with us on a specific mandate. All therefore have the practical and technical skills required to provide quality service.
Our numerous certified courses also ensure the employment of a certified trainer who is up to date in his technical skills.
IT Infrastructure Library®?(ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business.
ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management. ITIL is the most widely adopted methodology for IT Service Management in the world. It provides a practical, framework for identifying, planning, delivering and supporting IT services.
NetSoft’s Cloud Engineer Program trains students in Information Technology Infrastructure Library (ITIL) Foundation. It enables students to gain the proficiency needed to harness the power of these products and other cloud and DevOps tools.
The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
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