ITIL 4 Foundationcourse is offered by BMC Training and Development. BMC Training and Development has earned the reputation as a trusted partner in professional development and management education.
Duration
ITIL 4 Foundationcourse is offered by BMC Training and Development. BMC Training and Development has earned the reputation as a trusted partner in professional development and management education that improves immediate performance as well as provides long-term results for individuals and organizations.
Course Objectives:
Key IT service management concepts.
How ITIL guiding principles can help and organization to adopt and adapt service management.
The 4 dimensions of service management.
The purpose and components of the service value system.
The activities of the service value chain and how the interconnect.
Know the purpose of key ITIL practices.
Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Course Outlines :
IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
BMC Training and Development offers Management, Administration, Finance, Accounting, Budgeting, Human Resources, Public Relations, Health and Safety Training Courses in UK - London, Turkey - Istanbul and Malaysia - Kuala Lumpur. BMC Training and Development is considered as the best professional Training provider in Europe and Middle East.
BMC provides individuals and organizations worldwide with the knowledge, skills, and tools to achieve performance excellence, adapt to changing realities, and prosper in a complex and competitive world of globalization.
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Companies today are constantly looking to do more with less in order to keep up with and outpace change and competition. Responsibilities may increase at a moment's notice and require ever-changing and improved skills.
That's why training has never been more critical for advancing careers and achieving organizational success. Ongoing learning enables participants to continuously enhance their professional and personal development and increase their value to their organizations.
BMC Training and Development has earned the reputation as a trusted partner in professional development and management education that improves immediate performance as well as provides long-term results for individuals and organizations.
ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices.
ITIL Foundation training is a crucial step for anyone looking to advance their career in the IT industry. This course, part of the ITIL family of training courses, provides a comprehensive understanding of the ITIL framework and its best practices.
The ITIL® 4 Foundation Classroom course is designed for individuals who wish to gain a holistic approach to IT service management. You will acquire a thorough understanding of the service management tool that supports the agility and transformation of an organisation.
This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL® v4 Foundation Certification training.
ITIL® Practitioner course provides a systematic way of using ITIL® guidance to improve new or existing organisational service. The delegates can garner the skills required to implement ITIL® in the organisation.
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