ITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework. Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.
DurationITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework. Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.
ITIL® 4 Foundation Training consists of three days of short lectures, discussions and examination technique practice leading up to in an invigilated exam on the third day.
Our Foundation course provides the ideal introduction to IT Service Management, and offers preparation for a Service Improvement Programme.
Course Objectives:
This aim of the ITIL® 4 Foundationn course is to help the candidate understand the role, objectives, organisational structures, staffing and metrics of the Service Desk function and the role and objectives of the other three functions which are:
Silicon Beach Training provides over 460+ courses related to business, technical and personal training, including Project Management, IT Security, Business Skills, Digital Marketing, and many more. Our courses are accredited by leading certification bodies like PeopleCert, APMG, and PMI.
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT services with business needs.
ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
The ITIL4® Foundation training course is the very latest 'Best Practice guidance for IT Service Management. It gives a broad understanding of the very latest concepts and terminology used in Service Management worldwide.
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabl...
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