ITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework. Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.
DurationITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework. Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.
ITIL® 4 Foundation Training consists of three days of short lectures, discussions and examination technique practice leading up to in an invigilated exam on the third day.
Our Foundation course provides the ideal introduction to IT Service Management, and offers preparation for a Service Improvement Programme.
Course Objectives:
This aim of the ITIL® 4 Foundationn course is to help the candidate understand the role, objectives, organisational structures, staffing and metrics of the Service Desk function and the role and objectives of the other three functions which are:
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