ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS)
DurationITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.
The Connecticut Information Technology Institute (CITI) offers a wide variety of IT training solutions and soft skills courses to assist adults in achieving their personal, academic, and corporate professional development objectives. Our community of experienced IT professionals and distinguished faculty is committed to providing short and long term training solutions, as well as support the academic mission of the School of Business.
Our special events and courses offer a range of dynamic educational opportunities in the project management, information technology, office productivity and visual arts fields. As an approved state and federal Eligible Training Provider, CITI is dedicated to improving the critical skill sets and core competencies of Connecticut’s workforce.
Our workforce development course offerings and programs reflect the professional development needs and requirements of our corporate and institutional communities. Our credentialing and certification programs offer a diverse range of training in applications, hardware, software and Project Management.
ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment
Attend one of our classes listed below to prepare to sit for an ITIL Foundation V4 certification. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the ...
ITIL, Information Technology Infrastructure Library is a set of detailed service practices, now known as IT Service Management (ITSM), that focuses on aligning IT services with business needs.
ITIL Foundation course is a workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.
This course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.
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