This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision
DurationThis ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision.
It also prepares delegates for the ITIL4 Foundation Course Examination. The course is based on the ITIL® 4 service value system.
Who Should Attend Our ITIL Foundation Training Course?
The ITIL 4 Foundation Training Course is for IT managers and practitioners involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice. There is no specific pre-requisite for this course.
ITIL4 Foundation Training Course Objectives
Enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted in their own organisation
Provides an overview of the main concepts such as service, value, functions, processes and how they interact
Prepares delegates for the ITIL Foundation examination (2011 edition).
The ITIL Foundation Professional Qualification
The Foundation Certificate in IT Service Management, which is a pre-requisite for all other ITIL-based courses. The format for the exam paper is 40 multiple-choice questions. It is a supervised, closed-book exam – the duration of which is a maximum of 60 minutes.
Fox IT is a leading information technology service management (ITSM) and governance business. We provide a range of ITSM training and ITSM consulting solutions to blue-chip companies and government organisations around the world.
We operate in a niche market and support our clients with their end-to-end ITSM initiatives improving their People, Processes and tools using a great depth of our experience, our recognised expertise and a results oriented approach that means we are can become your closest partner in how you deliver quality services.
Established in 1981, Fox IT has over 35 years experience in Service Management and is at the forefront of deploying ITSM ‘best practice’ across the industry. We achieve repeated success in our engagements through stakeholder and business interaction, contextual training and professional development.
Our engagements are business aligned, fit-for-purpose process development and implementation as well as support and project management for ITSM tool deployment. Our tried and tested methodologies and tools accelerates delivery saving cost and effort, with deep ITSM heritage.
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