The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of IT-enabled services in the digital economy. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services
The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of IT-enabled services in the digital economy. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
This carefully designed 2 days course will help you to understand:
How modern IT and digital service organisations operate
How value streams increase speed and efficiency
How cultural or behavioural principles guide work that benefits the wider organisation
How to use commonly-used service management terms and concepts
Course Outline
This instructor lead ITIL 4 Foundation IT Service Management Certification course will cover following topics:
Key Concepts of Service Management
ITIL Guiding Principles and Adoption of Service Management
Four Dimensions of Service Management
Purpose and Components of the ITIL Service Value System (SVS)
Activities of the Service Value Chain (SVC), and How They Interconnect
ITIL 4 Management Practices
General management practices
Service Management Practices
Technical Practices
Review of Key Management Practices
Who Should Attend?
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Prerequisites
There are no formal pre-requisites for attending ITIL 4 Foundation certification course.
Tecknologia is a diversified Technology Services, Consulting and Training provider, focused on improving value delivery for organisations through strategic alignment between initiatives and business objectives. Supported by decades of professional experience, Tecknologia is establishing itself as a global leader in Technology Services, Consulting and Training provision.
We are based in London with a global reach. We have been working with our clients across the globe to assist with their training, consulting and services requirements.
Tecknologia team has developed its expertise over decades of professional engagements where they not only met the requirements of customers but exceeded them.
Tecknologia believes in value delivery to its customers, we apply risk-based decision making within our services and consulting engagement which result in not only protecting the value but enhancing it for our valued customers.
Tecknologia Trainings
Tecknologia offers quality trainings to its client in a range of areas. We have accreditations of well known examination bodies like APMG, Agile Business Consortium, Scaled Agile (through our partners) and many more in the baking.
Tecknologia team has decades of professional experience working in various industries, geographical locations and professional environments. Our team uses perfect blend of practical experience, expert knowledge and accredited status to deliver rich trainings which equip our delegates with the skills and certifications they need to excel.
We work with our clients in building capability within their organisations via effective training, coaching and consulting programmes. We deliver classroom, virtual/ online as well as on-site/ on-demand trainings across the globe.
We are proudly maintaining very high pass rates across our APMG and PeopleCert accredited trainings and also across all other courses.
Tecknologia Services
Information Technology infrastructure represents significant investments of financial, technical and human resources. We specialise in providing the assurance that organization’s commitments in their information technology enable their businesses.
Our clients trust us with their needs in delivering outputs from technology projects, converting outputs to capabilities via programmes and eventually realising benefits through the effective benefits management.
We work with our clients in building capability within the organisation via effective training, coaching and consulting programmes.
Well managed IT is a business enabler!
Tecknologia Consulting
Evolving technology and consumer behaviours demand the agility and need for businesses to adapt according to changing circumstances. Competitive markets, regulatory requirements and technological innovations make it difficult for business to focus on their core set of expertise and deliverables.
Tecknologia takes pride in its consulting practice which helps businesses unleash the potential of brining innovation and excellence into their operating environments.
We have diverse consulting offerings which makes us an ideal choice of helping hand.
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT services with business needs.
ITIL(R) 4 Foundation Certificate in IT Service Management (Includes exam) course is offered by Nottingham City Council
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ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices.
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