ITIL® 4 Foundation Training Course

by Tecknologia Claim Listing

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of  IT-enabled services in the digital economy. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services

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img Duration

2 Days

Course Details

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of  IT-enabled services in the digital economy. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • How modern IT and digital service organisations operate

  • How value streams increase speed and efficiency

  • How cultural or behavioural principles guide work that benefits the wider organisation

  • How to use commonly-used service management terms and concepts

 

Course Outline

This instructor lead ITIL 4 Foundation IT Service Management Certification course will cover following topics:

  • Key Concepts of Service Management

  • ITIL Guiding Principles and Adoption of Service Management

  • Four Dimensions of Service Management

  • Purpose and Components of the ITIL Service Value System (SVS)

  • Activities of the Service Value Chain (SVC), and How They Interconnect

  • ITIL 4 Management Practices

    • General management practices

    • Service Management Practices

    • Technical Practices

  • Review of Key Management Practices

 

Who Should Attend?

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

 

Prerequisites

There are no formal pre-requisites for attending ITIL 4 Foundation certification course. 

  • Cambridge Branch

    216 Hills Road, Cambridge,, Cambridge

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