ITIL® 4 Foundation Training Course

Overview

Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations.

It intends to help businesses improve customer relations, manage risks, build stable & reliable IT infrastructures, and establish cost-effective practices.

The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle.

It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Vinsys' authorized ITIL information technology service management course provides a holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services.

In addition, it focuses on the guiding principles of ITIL 4, four dimensions of Service Management, and critical concepts from Lean/Agile/DevOps while explaining their relevance for delivering business value. 

The in-depth training describes how ITIL 4 practices maintain the value brought by the current ITIL processes and expand for integration with various areas of IT service management. 

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Audience

• Individuals interested in understanding the key concepts of IT and digital service delivery.

• The ones willing to help organizations in embracing the new service management culture.

• Professionals starting their ITIL 4 journey or looking to update the existing ITIL know-how. 

• IT Practitioners, IT Project/Team Members, Support Staff, Application Developers, Business Process Analysts, Network Operators, System Integrators, IT Managers, IT Architects, IT Leaders, and many more.

• Those who wish to complete the ITIL 4 Foundation accreditation. 

Eligibilty Criteria

Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.

Objectives

• Understand how modern IT/Digital service organizations operate.

• The role of value streams in increasing speed/efficiency.

• Cultural/Behavioral principles in benefiting the broader organization.

• Utilizing commonly-used service management terms/concepts.