ITIL 4 will take you through a Service Value System which provides a holistic picture of what it really means to contribute to business value.
DurationThis course is designed as an introduction to ITIL 4 and will provide you with a new way to look at IT service management through a Service Value System (SVS).
ITIL 4 will take you through a Service Value System which provides a holistic picture of what it really means to contribute to business value. The Foundation level is designed as an introduction to ITIL 4 and will enable you to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
History
Since its founding over 50 years ago, NAIT has consistently evolved to meet the needs of students and industry in a province that’s the engine of Canada’s economy.
From the first class of 29 communication electrician apprentices in 1962, to today’s current enrolment of 40,000 students and apprentices, NAIT continues to the meet Alberta’s needs – for today and the future.
NAIT’s hands-on, technology-based education and applied research are essential to the productivity and prosperity of Alberta. Graduates have the knowledge and skills employers want. They leave NAIT confident, prepared and in demand.
Being a polytechnic means:
we deliver technology based education across our programs
our education is experiential and hands-on
we work in partnership with industry
our applied research solves real problems
Awards & Recognition:
Every year, NAIT proudly recognizes individuals and organizations that make significant contributions to the Institute through the following awards:
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
The ITIL®4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT products and services, practices and methods and relevant tools.
This course will prepare a student to pass the ITIL 4 Foundation Certification exam. This course introduces you to the IT Service Management best practices.
NetSoft’s Cloud Engineer Program trains students in Information Technology Infrastructure Library (ITIL) Foundation. It enables students to gain the proficiency needed to harness the power of these products and other cloud and DevOps tools.
The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
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