ITIL

Unlock new career opportunities with our ITIL Certification Training in Pune. Our course is designed for both beginners and those with some experience in IT service management. You’ll learn the essential ITIL principles and practices through hands-on training and expert instruction.

This certification training will prepare you for roles such as IT Service Manager, IT Operations Manager, or Service Desk Manager. Join us and take the first step towards a successful career in IT service management.

You can improve your knowledge of the ITIL framework and methodologies, which include best practices and procedures that can be used in IT service management, by enrolling in ITIL training in Pune at The Tools institute.

The ITIL certification course in Pune course imparts knowledge on the ITIL 4 framework and the terminology of the ITIL service lifecycle. Through this course, students gain an understanding of how ITIL has evolved to embrace modern technology and operational practices, while adhering to the fundamental principles of service management. By successfully completing the ITIL certification and training in Pune, individuals acquire the necessary skills and expertise in this field.

Content Covered in ITIL Training:

• Concepts of IT service management
• ITIL Service Lifecycle
• Identifying and Documenting the Services
• Optimizing the Infrastructure
• Value-creation through Services
• Service Strategy
• Design & Transition
• Operation
• Continual Service Improvement
• Service Management Functions and Roles

ITIL Certification Training Course Curriculum:

• Module 1: Introduction to ITIL
• Overview of ITIL: History and evolution
• Key concepts and principles of ITIL
• Understanding the ITIL Service Lifecycle
• Benefits and importance of ITIL in IT service management
• Overview of the ITIL certification path
• Module 2: Service Strategy
• Module 3: Service Design
• Module 4: Service Transition
• Module 5: Service Operation
• Module 6: Continual Service Improvement (CSI)
• Module 7: ITIL Exam Preparation