ITIL

ITIL® Best Practices provide proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.

It constitutes a complete training package that includes knowledge transfer as well as the associated certification exam.

ITIL® 4 provides an end-to-end operating model for delivering and operating the products and services offered by technologies. It allows IT teams to continue to play a crucial role in an extended business strategy. It also integrates concepts from other market best practices, such as lean, agile, and devOps.

ITIL® 4 Professional Management (PM) advanced-level training courses have been designed for IT professionals (practicers) who work in organizations' technology and digital teams. To obtain the ITIL® 4 Professional Management (MP) title, participants must complete all the training in the ITIL® 4 Professional Management (MP) course:

• ITIL® 4 Specialist: Create, Deliver and Support (CDS);
• ITIL® 4 Specialist: Drive Stakeholder Value (DSV);
• ITIL® 4 Specialist: High Velocity IT (HVIT);
• ITIL® 4 Strategist: Direct Plan and Improve (DPI)

ITIL® 4 Specialist Training: Drive Stakeholder Value (DSV) allows you to understand all forms of engagement and interactions between a service provider and its customers, users, external suppliers (Suppliers) and partners, including the associated key concepts of customer experience (CX), user experience (UX), and user journey and customer journey.

This training emphasizes the following aspects of the ITIL® 4 service value chain:

• Demand: input ( Demand );
• Engage ;
• Value: output (value).