The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts.
The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL
Course Outline
IT Service Management Definitions: Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships: service offering; service provision; service consumption; service relationship management
The nature, use and interaction of the seven ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically. Keep it simple and practical. Optimize and automate
The four dimensions of service management are: organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs and outputs, and its role in supporting value streams
Service value chain elements: Plan, Improve, Engage, Design and transition, obtain, Deliver deliver, and support
Details of how the following ITIL practices support the service value chain:
The purpose of the following ITIL practices
Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
IT asset management
Business analysis
Service continuity management
Deployment management
Monitoring and event management
Release management
Cybercert is one of the leading security and technology training organizations, focusing on a range of cyber security, cloud computing, and project management-related courses. The Cybercert Instructor team consists of experienced and enthusiastic professionals who have many years of industry experience.
We provide professional training and exam preparation for all areas of information technology and cyber security courses. Our learning system is designed to support how learning is done today and evolve to meet advances in technology and individual learning needs.
Cybercert believes cyber security knowledge is the power when fighting against today’s cybercrime. As the leading cybersecurity training company, we empower people to be cyber-safe at work and home and help IT and security professionals achieve their career goals.
It’s our mission to equip all organizations and individuals with the knowledge, skills, and confidence to outsmart cybercrime. We specialize in areas where technologies and security requirements are changing rapidly and the demand for qualified candidates significantly exceeds supply.
In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL Certification course is offered by Talented Professionals. Talented Professionals is a Canadian group of specialized professionals, skilled, trained and certified who are dedicated in making impact in lives.
The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.
IT Infrastructure Library®?(ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business.
ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.
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