ITIL Certification Course Home / ITIL

by Cybercert Claim Listing

The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts.

$699

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1 Day

Course Details

The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL

 

Course Outline

  • IT Service Management Definitions: Service, Utility, Warranty, Customer, User, Service management, Sponsor

  • Key concepts of value creation

  • Key concepts of service relationships: service offering; service provision; service consumption; service relationship management

  • The nature, use and interaction of the seven ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically. Keep it simple and practical. Optimize and automate

  • The four dimensions of service management are: organizations and people; Information and technology; Partners and suppliers; Value streams and processes

  • The ITIL service value system

  • The service value chain, its inputs and outputs, and its role in supporting value streams

  • Service value chain elements: Plan, Improve, Engage, Design and transition, obtain, Deliver deliver, and support

  • Details of how the following ITIL practices support the service value chain:

  • The purpose of the following ITIL practices

  • Information security management

  • Relationship management

  • Supplier management

  • Availability management

  • Capacity and performance management

  • Service configuration management

  • IT asset management

  • IT asset management

  • Business analysis

  • Service continuity management

  • Deployment management

  • Monitoring and event management

  • Release management

  • Toronto Branch

    3660, Midland Avenue, #300, Toronto

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