ITIL Foundation

by ATG Learning Claim Listing

The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

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img Duration

4 Days

Course Details

If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation.

The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:

  • Define ITIL and its key concepts.
  • Identify the components of the ITIL framework.
  • Analyze the ITIL guiding principles.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.
  • Atlanta Branch

    5600 Roswell Road Ste F270, Atlanta

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