The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.
DurationImplementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it’s upgrading from one service to another, improving an existing service, or designing a service from scratch. Business-focused leadership and management are crucial elements of services that your customers will perceive as valuable.
The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.
We are passionate about helping your staff become more productive members of your organization. Our staff have extensive experience in the field of adult education and offer deep expertise in customized courses.
While our parent company, Broadview Networks, focuses on improving productivity through technology, we focus on helping your staff use their technology. In addition to our many technology and application courses, we offer a full spectrum of workplace skills and professional development training.
In this ITIL® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam.
In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
IT Infrastructure Library®?(ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business.
ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.
The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
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