The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.
DurationImplementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it’s upgrading from one service to another, improving an existing service, or designing a service from scratch. Business-focused leadership and management are crucial elements of services that your customers will perceive as valuable.
The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.
We are passionate about helping your staff become more productive members of your organization. Our staff have extensive experience in the field of adult education and offer deep expertise in customized courses.
While our parent company, Broadview Networks, focuses on improving productivity through technology, we focus on helping your staff use their technology. In addition to our many technology and application courses, we offer a full spectrum of workplace skills and professional development training.
The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
IT Service Management helps equip your organization with the integrated, process-based best practices needed to respond quickly to change, maximize resources and meet customer needs.Â
ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader:
This program is delivered in blended learning mode, so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand, self-paced learning.
ITIL® is a critical framework of best practices for delivering IT services. It helps businesses manage risk, strengthen customer relationships, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
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