ITIL Foundation

Course Insight

ITIL foundation is recognised as best practice for IT service management in any organisation.  ITIL foundation is entry level certification for candidates who want to start their career in IT infrastructure and service management. This course gives basic idea about processes, roles, functions and service lifecycle. ITIL helps organisations to understand IT requirement and effectively using them to achieve their business goals.  The exam is multi choice and there are 40 questions which need to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (%65).

This course is good for all levels of IT professionals, customers and user who are interacting with IT systems.

Topics Covered

• Service Management as a Practice

• The Service Lifecycle

• Key Principles and Models

• Generic Concepts

• Processes

• Roles

• Functions

• Technology and Architecture

• ITIL Qualification Scheme