ITIL Foundation

ITIL V3 is a service management framework that provides good practices and guidelines to deliver IT services of high quality. It is a library of processes and procedures that support businesses to achieve high financial quality and high value to the customers in the form of best-managed services. It is a collection of 5 publications consisting of best practices in IT service management.

Outline:

• Key concepts of each ITIL® function, process and lifecycle stage.
• Vital processes and functions within the Service Lifecycle
• Business value of implementing each process in an organization
• Practical guidance for applying ITIL® to everyday IT situations
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Strategies to balance IT resources
• Terminology, techniques and practical approaches
• Important principles for improving IT operations
• How to align IT with business, control costs, and improve IT service quality

Benefits:

• Sound understanding of how IT Operation are executed in the IT industry
• Understanding of important concepts like change, release and deployment, availability and capacity management
• Understanding of how issues, problem and service request  are resolved within the IT operation
• Understanding of IT operations concepts like Job cards, roaster and activity handover
• Understanding of different aspect and key concept of service design.
• Understanding the life cycle of how improvements are executed in IT industry
• Tips on how to answer interview question associated with IT operation lifecycle