The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions and currently comprises five books, each covering various processes and stages of the IT service life-cycle.
DurationThe IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions and currently comprises five books, each covering various processes and stages of the IT service life-cycle.
The ITIL, currently ITIL v3, focuses on business and IT integration, and ITIL certifications can be earned at five levels. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Life-cycle, including the links between Life-cycle stages, the processes used, and their contribution to Service Management practices.
The certification can be taken by anyone who wants to learn about ITIL processes and there are no eligibility criteria. ITIL foundation acts as a prerequisite to take other level exams. This enables individuals to start their career path in the IT profession. It is aimed at delivering the following:
Basics of ITIL framework including objectives, scope, and benefits
How ITIL helps in improving ITSM
Why is ITIL necessary
ITIL best practices
Lesson 1: Service Management Defined
IT services and what they really do
How IT services deliver value to customers
Value and importance of IT service management
Lesson 2: ITIL Introduction
Good practices
Ease ITIL adoption
ITIL qualification scheme, bodies, and certifications
Lesson 3: Service Strategy
Design, develop and implement service management
Service management as a strategic asset
Setting objectives and expectations
Identify and select prioritization opportunities
Lesson 4: Service Design
Design and develop services
Develop processes
Design principles and methods
Convert strategy into services
Lesson 5: Service Transition
Develop and improve capabilities
Improved methods for transitioning new and changed services into operation
Manage the complexity related to changes
Prevent undesired results while enabling innovation
Lesson 6: Service Operation
Effectively and efficiently deliver support services
Ensure value to customer and service provider
Maintain stability while allowing for change
Organize to improve IT support to customers
Lesson 7: Continual Service Improvement
Create and maintain value for customers
Importance of better design, introduction, and operation of services
Improving service quality, business continuity, and IT efficiency
Link improvement efforts to strategy, design, and transition
Lesson 8: Exam-Taking Tips
Important techniques to help you pass your exam
Have the skills and knowledge of planning, protection, and optimization needed to design new or updated services for your business, as well as tips on how to pass the related ITIL Intermediate exam.
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IT Service Management helps equip your organization with the integrated, process-based best practices needed to respond quickly to change, maximize resources and meet customer needs.Â
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ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader:
In this ITIL® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam.
ITIL® is a critical framework of best practices for delivering IT services. It helps businesses manage risk, strengthen customer relationships, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
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