ITIL Foundation

ITIL Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services.

This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

ITIL Foundation training from Redback is the first step the in the ITIL certification path and is designed to ensure you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time.

Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

Topics Covered:

• Introduction to service management
• Principles of IT Service Management
• Challenges in Service Management
• RACI Model
• Service Strategy Concepts
• Key concepts in service design
• Major Aspects of Service Design
• Service Catalogue Management-Overview
• Service Catalogue Management Two View Structure
• Service Catalogue Management Three View Structure
• Role of Service Catalogue Manager
• Service Level Management Designing SLA Structures
• Service Improvement Program
• Interfaces To Service Level Management
• Information Security Framework
• Introduction to Continual Service Improvement
• CSI and Organisational Change
• Service Measurement
• CSI-Measurement and Metrics
• CSF and KPI-Examples
• Final Review Questions