ITIL (Foundation Certification (ITIL V4)

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

• Key concepts in the ITIL 4 framework
• The ITIL service value system
• The four dimensions of service management
• ITSM
• The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

Curriculum

• Module 1: Introduction to ITIL® 4
• Module 2: Key Concepts
• Module 3: The ITIL® 4 Service Value System
• Module 4: ITIL® 4 Practices
• Module 5: 4 Dimensions of Service Management