Are you an IT professional involved in or responsible for the delivery of business-focused IT services? This 3 day ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.
DurationAre you an IT professional involved in or responsible for the delivery of business-focused IT services? This 3 day ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The fundamental objective of this course is to help participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL 4 Foundation exam.
Procomp Computer Service trading as MasterGrade IT® Learning Center. We can confidently claim to be the longest running IT Training Center in South Africa
We offer a wide range of training courses and learning methods. Classroom, Part Time Classroom, Online and Live Online. Training for the beginner to the advanced user.
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
The ITIL Foundation certification shows that you have a basic-level understanding of ITIL, which is the global benchmark for best practices in IT service management. This is an entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market.
ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
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