ITIL® Intermediate Level: Operational Support and Analysis Course is offered by IT Academy.
DurationThis course covers Introduction, Event Management, Incident Management,Incident Management Interactions, Request Fulfillment, Problem Management, Access Management, Service Desk Service Desk Metrics and Outsourcing.
IT Academy offers e-Learning (online), Distance Learning (correspondence) & Classroom (full time) courses.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market.
The ITIL Foundation certification shows that you have a basic-level understanding of ITIL, which is the global benchmark for best practices in IT service management. This is an entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL.
ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
Are you an IT professional involved in or responsible for the delivery of business-focused IT services? This 3 day ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.
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