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ITIL® Intermediate Level: Operational Support and Analysis

by IT Academy Claim Listing

ITIL® Intermediate Level: Operational Support and Analysis Course is offered by IT Academy.

$3995

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img Duration

3 Days

Course Details

This course covers Introduction, Event Management, Incident Management,Incident Management Interactions, Request Fulfillment, Problem Management, Access Management, Service Desk Service Desk Metrics and Outsourcing.


IT Academy offers e-Learning (online), Distance Learning (correspondence) & Classroom (full time) courses.

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  • Bellville Branch

    35 Carl Cronje Drive, Tygerfalls, Bellville, Cape Town

  • Sandton Branch

    2nd Floor West Tower, Nelson Mandela Square, Maude Street, Sandton, Johannesburg

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