ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs.
DurationITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. The ITIL framework can help organizations establish and improve their overall IT Service Management capability.
ITIL v4 Update (Release date Q1 2019)
It consists of a renewed focus on:
Outcomes:
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Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days!
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
ITIL is the most widely recognised framework for IT and digitally enabled services in the world. It provides comprehensive, practical and proven guidance for establishing an effective service management system
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice
ITIL®4 Foundation Certification - The Information Technology Infrastructure Library, known as ITIL®, is the world's leading framework for managing IT service delivery. By following the guidelines set out in the lifecycle model, brands can manage their services better.
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