ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs.
ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. The ITIL framework can help organizations establish and improve their overall IT Service Management capability.
ITIL v4 Update (Release date Q1 2019)
It consists of a renewed focus on:
Outcomes:
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Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days!
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
ITIL® 4 is an essential course that is built on the established core of best practice in the ITIL® guidance. By doing this course you can earn the ITIL® 4 Foundation Certificate in IT Service Management! ITIL® 4 is a global certification, recognised in any country.
ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market
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