ITIL Foundations v3

by Melbourne International Graduate College Claim Listing

ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs.

$1095

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Melbourne International Graduate College Logo

img Duration

2 Days

Course Details

ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. The ITIL framework can help organizations establish and improve their overall IT Service Management capability.

ITIL v4 Update (Release date Q1 2019)

 

It consists of a renewed focus on:

  • The core principles of quality service management
  • Practical guidance on how to use ITIL
  • How ITIL can be used in conjunction with DevOps, Agile and Lean

 

Outcomes:

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training
  • Hobart Branch

    Level 3/85 Macquarie St, Hobart
  • Melbourne Branch

    Level 1, 11-13 Langhorne Street, Melbourne

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