ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs.
DurationITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. The ITIL framework can help organizations establish and improve their overall IT Service Management capability.
ITIL v4 Update (Release date Q1 2019)
It consists of a renewed focus on:
Outcomes:
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This course helps students to realise the importance of design process in a ITIL service cycle and enable them with skills to continually improve and develop IT services required by an organisation.
ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
In the ITIL® 4 Strategist Direct, Plan and Improve (DPI) module, you’ll learn to leverage the influence and impact of Agile and Lean for the organization’s benefit. Gain practical skills and equip yourself with the tools and strategies for planning and delivering continual improvement with nec...
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days!
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
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