ITIL Intermediate – Service Transition

The Service Transition module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Course Details:

• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition related activities around communications, commitment and organizational change
• Organizing Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.