ITIL Training

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers.

The framework helps in achieving the predicted service delivery by improving efficiency.Start Learning with us ACTE ITIL Classroom and Online Training Course.

Curriculum:

• Module 2 : Service Management
• Service management introduction
• Value
• Organizations and people
• Services and products
• Service offerings
• Service relationship
• Outcomes
• Costs
• Risks
• Utility and warranty
• Module 3 : Four Dimensions of service management
• Four dimensions of service management introduction
• Organizational and people
• Information and technology
• Partners and suppliers
• Value streams and processes
• PESTLE
• Applying the Four Dimensions
• Module 4 : Service value System
• Service value system
• Opportunity, demand and value
• Governance
• Module 5 : Guiding principles
• Guiding principle
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate
• Module 6 : Service value chain
• Service value chain introductions
• Plan
• Improve
• Engage
• Design and transition
• Obtain/build
• Deliver and support
• Value streams
• Module 7 : Continual improvement
• Continual improvement introduction
• Continual improvement model
• What is the vision?
• Where are we now?
• Where do we want to be?
• How do we get there?
• Take Action
• Did we get there?
• How do we keep the momentum going?
• Continual improvement and the guiding principle.
• Module 8 : General management Practices
• Categories of practices
• Management practices
• Continual improvement
• Information security
• Relationship management
• Supplier management
• Knowledge management
• Measurement and reporting
• Organizational change management
• Portfolio management
• Project management
• Risk management
• Service financial management
• Workforce and talent management
• Module 9 : Service management practices
• Service management practices
• Change control
• Incident management
• Problem management
• Service desk
• Service level management
• Service request management
• IT Asset management
• Monitoring and Event management
• Release management
• Service configuration management
• Availability management
• Business analysis
• Capacity and performance management
• Service catalogue management
• Service continuity management
• Service design
• Service validation and testing
• Module 10 : Technical management practices
• Technical management practice introduction
• Deployment management
• Infrastructure and platform management
• Software development and management