ITIL Training

HB Services in Chennai provides best training and certification support for ITIL Foundation, Intermediate and Expert levels. Over the last many years HB Educational Services has successfully trained and certified several hundreds of IT professionals in ITIL.

ITIL is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this.  It is a collection of best practices that helps companies implement an IT Service Management culture.

However, its growing popularity reflects the substantial impact it can make on a company’s IT and business performance and the fact that, in combination with other frameworks, it is a vital ingredient in creating true IT governance.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification.

The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

Content Covered in ITIL Foundation:

• Concepts of IT service management
• ITIL Service Lifecycle
• Identifying and Documenting the Services
• Optimizing the Infrastructure
• Value-creation through Services,
• Service Strategy
• Design, Transition
• Operation
• Continual Service Improvement
• Service Management Functions and Roles