ITIL® is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer service based management system.
DurationITIL® is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer service based management system.
Not just for IT teams, the ITIL courses incorporate a wide range of departments, from design to development, improving the way these teams interact and manage the IT infrastructure.
The ITIL 4 update took place at the beginning of 2019. As a result the course now better reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape.
ITIL 4 expands on previous versions of the framework, support existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services, including emerging technologies such as robotics and AI.
About ILX Group
Founded in 1988, ILX is an internationally recognised provider of accredited professional learning, bespoke consulting and recruitment solutions.
ILX delivers Portfolio Programme & Project Management, IT Service Management, Risk Management and Business Financial Literacy learning solutions via a blend of multimedia e-Learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching.
A market leader in PRINCE2® training, ILX has provided Best Practice learning to more than 250,000 people across 5,000 organisations in over 100 countries.
Our courses are developed in house with a dedicated team of experts to produce quality learning that is engaging, interactive and flexible according to the needs of the client.
The company and its multilingual trainers can support customers around the world with local offices in the UK, Middle East, India, Australia and New Zealand.
Here are just a few of the advantages of training or working with ILX Group
ILX is an Accredited Training and Consulting Organisation (ATO & ACO) offering a full suite of best practice training courses, materials and systems - all accredited (as appropriate) by the APM Group, the Association for Project Management (APM), Peoplecert, BCS, The Chartered Institute for IT (formerly ISEB), the British Standards Institute (BSI) and the UK Accreditation Service (UKAS)
Over 30 years' experience in the provision of learning solutions and consulting services
One of the largest providers of PRINCE2® training globally
Over 5,000 corporate clients in more than 100 countries, having trained over 250,000 people
A Registered Education Provider (R.E.P) with the Project Management Institute (PMI)®
ILX Connect – A unique service to ensure we work in partnership with our corporate clients to deliver their training programme, which from an organisation's perspective should help improve productivity and increase efficiency. This will ultimately result in an organisation recognising a return on their investment
ITIL Foundation training is a crucial step for anyone looking to advance their career in the IT industry. This course, part of the ITIL family of training courses, provides a comprehensive understanding of the ITIL framework and its best practices.
ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision
ITIL® Practitioner course provides a systematic way of using ITIL® guidance to improve new or existing organisational service. The delegates can garner the skills required to implement ITIL® in the organisation.
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