ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design
DurationITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design to development, improving the way different teams interact and manage the IT infrastructure.
The update to ITIL 4 took place at the beginning of 2019, and now better reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape. ITIL 4 places more emphasis on the importance of working holistically and collaboratively.
It expands on previous versions, supporting existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services, including emerging technologies such as robotics and AI.
Founded in 1988, ILX is an internationally recognised provider of professional learning and consulting solutions.
ILX delivers Portfolio Programme & Project Management, IT Service Management, Risk Management and Business Financial Literacy learning solutions via a blend of multimedia e-Learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching.
A market leader in PRINCE2® training, ILX has provided Best Practice learning to more than 250,000 people across 5,000 organisations in over 100 countries. Our courses are developed in house with a dedicated team of experts to produce quality learning that is engaging, interactive and flexible according to the needs of the client.
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days!
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.
The ITIL Certification Scheme Provides A Modular Approach To The ITIL Framework
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