ITIL v4 Foundation   

The ITIL Foundation certification shows that you have a basic-level understanding of ITIL, which is the global benchmark for best practices in IT service management.

This is an entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL. This course also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

Focusing on the critical alignment of IT and business strategy, this certification in ITIL gives you a comprehensive set of policies and project management concepts. If you’re looking to learn best practice techniques, then the ITIL Foundation v4 course is for you.