ITIL V4 Foundation Training And Certification

ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management. The ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system. 

The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and hence guide them on how to go about mapping these in their organizations.

At JRS, we offer the ITIL V4 Foundation training and certification to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.

ITIL V4 Foundation certification is a globally recognized credential for professionals seeking to enhance their understanding of IT service management practices. Moreover, with its comprehensive framework, ITIL V4 Foundation provides individuals with valuable insights into the key concepts, terminology, and elements of the ITIL lifecycle.

Additionally, this certification equips professionals with the necessary skills to align IT services with business objectives, improve service delivery, and drive organizational success.

Furthermore, transitioning to ITIL V4 Foundation offers individuals the opportunity to stay abreast of industry best practices, adapt to evolving technological landscapes, and enhance their career prospects in the competitive IT field.

Course Objective:

• The ITIL V4 Foundation training course introduces participants to the key concepts, basic terminology, principles and practices of service management, hence after the completion of this course, candidates will have an understanding of the following:
• Defining services and a holistic approach towards service management
• Guiding principles of ITIL 4
• The four dimensions
• Service value system
• ITIL practices including incident management, problem management, release management, service level management, relationship management, information security management, supplier management and many more
• Along with the fundamentals of the course, we also train participants in order to pass the ITIL V4 Foundation certification exam.

Course Content:

• UNIT -1: Course Introduction
• UNIT-2: Introduction To Service Management And ITIL
• Significance of IT Service management
• Goals of ITIL V4 foundation
• Structure and benefits of ITIL V4
• UNIT-3: Key Concepts Of Service Management
• What is a service?
• Service management
• Value and value co-creation
• Products, services and service offering
• Service relationships
• Outcomes, costs, risks
• Utility and warranty
• UNIT-4: Four Dimensions Of Service Management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and process
• UNIT-5: ITIL Service Value System
• Introduction to Service value system
• Opportunity, demand and value
• Guiding Principles
• Governance
• Service Value chain
• Continual improvement
• Service value chain
• UNIT-6: ITIL Management Practices
• General management practices
• Continual Improvement
• Information security management
• Knowledge management
• Relationship management
• Supplier management
• Risk management
• Service management practices
• Incident management
• Problem management
• Service Desk
• Monitoring and event management
• Change control
• IT Asset management
• Service configuration management
• Release management
• Service request management
• Service level management
• Service catalog management
• Availability management
• Technical management practices
• Deployment management
• UNIT-7: Sample Questions
• Exam preparation