ITIL4 Foundation

by Business Computer Skills Claim Listing

The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices tha

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img Duration

3 Days

Course Details

Course Description:

The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.

The course also prepares students for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

 

Topics covered in the course include:

The course will help students to understand:

  • Key IT service management concepts

  • How ITIL guiding principles can help and organization to adopt and adapt service management

  • The 4 dimensions of service management

  • The purpose and components of the service value system

  • The activities of the service value chain and how the interconnect

  • Know the purpose of key ITIL practices

  • Preparation to sit the ITIL4 foundation examination

 

Target Student:This course is designed for the following students:

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

 

Prerequisites: Students should possess the following experience before attending the course:

  • Familiarity with IT terminology and IT-related work experience are recommended.

  • San Diego Branch

    12526 High Bluff Drive Suite 300 Suite 300, San Diego
  • Boston Branch

    Ten Post Office Square 8th Floor 8th Floor, Boston
  • Philadelphia Branch

    1801 Market Street Suite 760 (7th Floor) Suite 760 (7th Floor), Philadelphia
  • New York Branch

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  • Washington DC Branch

    1325 G Street NW Suite 500 Suite 500, Washington DC
  • Nashville Branch

    301 S. Perimeter Park Drive Suite 100 Suite 100, Nashville
  • Austin Branch

    4408 Spicewood Springs Road, Austin
  • Dallas Branch

    6060 N. Central Expressway Twin Sixties Tower, Suite 560, Dallas
  • Charlotte NC Branch

    6047 Tyvola Glen Circle Suite 213 Suite 213, Charlotte NC
  • Chicago Branch

    200 S. Wacker Drive Suite 3100, Chicago
  • Indianapolis Branch

    101 W. Ohio Street Suite 2000 Suite 2000, Indianapolis
  • Jacksonville Branch

    10752 Deerwood Park Boulevard South Suite 100 Suite 100, Jacksonville
  • Los Angeles Branch

    630 West Fifth St., Los Angeles
  • Miami Branch

    7950 NW 53rd Street Suite 337 Suite 337, Miami
  • Minneapolis Branch

    5200 Willson Road Suite 150, Minneapolis
  • Nashville Branch

    301 S. Perimeter Park Drive Suite 100, Nashville
  • Oklahoma City Branch

    3030 NW Expressway Union Plaza Business Center, Oklahoma City
  • Portland, OR Branch

    Bancorp Tower 111 Southwest Fifth Avenue, Portland, OR
  • Atlanta Branch

    Northside Branch 3295 Northside Parkway Nw, Atlanta

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