The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices tha
DurationCourse Description:
The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
The course also prepares students for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.
Topics covered in the course include:
The course will help students to understand:
Key IT service management concepts
How ITIL guiding principles can help and organization to adopt and adapt service management
The 4 dimensions of service management
The purpose and components of the service value system
The activities of the service value chain and how the interconnect
Know the purpose of key ITIL practices
Preparation to sit the ITIL4 foundation examination
Target Student:This course is designed for the following students:
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Prerequisites: Students should possess the following experience before attending the course:
Familiarity with IT terminology and IT-related work experience are recommended.
Business Computer Skills offers a variety of courses that focus on fundamental computer skills and business computer applications. Beginning courses involve introductory courses in PC operation, Internet and Windows fundamentals.
The Business Computer Applications training mainly focuses on Microsoft Office and Adobe products. We are continually updating our course selections to keep current with the needs of our customers.
What types of people take classes at Business Computer Skills
People of all ages and backgrounds have taken classes with us. We cater to people looking to quickly build fundamental computer skills, and those who wish to move to an intermediate or advanced level for a given topic. Whether you are a beginner or a professional, Business Computer Skills has classes to fit your needs.
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
Our 5-day ITIL 4 Managing Professional (MP) Transition course is a quick and convenient approach to certification. This copurse is designed for professionals who have earned at least 17 credits in ITIL v3.
ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment
his module also covers the links between lifecycle stages, the processes used and their contribution to service management practices. This course prepares the student for the ITIL 4 Foundation exam.
The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
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