This 3-day course will explore IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
DurationStart your ITIL v4 certification journey on the right foot with this entry-level certification that tests your general knowledge of ITIL concepts. Dive into the framework, core concepts and terminologies of the ITIL service lifecycle.
This 3-day course will explore IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Audience Profile
Anyone who is interested in becoming part of an IT team, or those already involved in the IT service profession; including but not limited to IT leadership, key business managers, network operations, and business analysts.
Learning Objectives
Prepare for and pass the ITIL v4 Foundation certification exam
Identify opportunities to develop IT practices using ITIL guidelines
Interact with IT teams using ITIL v4 terminology and concepts
Explore the service value chain and IT service management practices
Recognize the importance of IT and business integration
Certification Exam
This course will prepare you for the ITIL v4 Certification Exam
Prerequisites
There are no prerequisites for this course, although familiarity with basic IT processes would be beneficial
The Academy works closely with government agencies to provide quality private and group instruction. Our boot camps can be customized to suit the specific needs of your company and students. Our mission is to provide students with first-class education, actual hands-on experience, and a unique, personalized “student experience”.
Why team with the Academy?
Microsoft Approved Curriculum
Training by Microsoft Certified Trainers
Microsoft Certified Technical Education Center
CompTIA Training Center
Learn for Life Program
Hands-On Training Lab
Unlimited Practice Exams (TPG – see below)
Authorized Prometric Testing Center
Authorized Pearson Vue Testing Center
Job Placement Assistance
Books and Materials Included with Class
Instructor Always on Campus
Personalized Assistance
Computer-Based Training Available
Teaming with the Academy advances your career, validates your skills, and demonstrates your expertise by earning an IT Certification
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