ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses.
DurationITSM ISO 20000 training ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses. Each training track has been designed with the specific set of learning objectives that meets the requirement of the ISO 20000 IT Services management systems standard.
The ISO 20000-1 standard aids businesses by ensuring the effective running and delivery of IT services within their organization; driving customer focus and continually improving ITSM processes.
CAAC offers three levels of ITSM certifications:
A) Advanced Level Course - CAAC Certified ISO/IEC 20000 Internal Auditor (2 days)
B) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor or Implementer (3 days)
C) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor and Implementer (5 days)
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ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system.
Organizations mandatorily need a secure, well-established, IT Service Management system in place to achieve confidence and support from clients as well as customers. The ISO/IEC 20000 Lead Implementer Program ensures that professionals possess the knowledge and skills.
In this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard.
ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers. ISO 20000 training is offered by RVS Global
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