ITSM ISO 20000 training

by TWG International Claim Listing

ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses.

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img Duration

5 Days

Course Details

ITSM ISO 20000 training ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses. Each training track has been designed with the specific set of learning objectives that meets the requirement of the ISO 20000 IT Services management systems standard.

The ISO 20000-1 standard aids businesses by ensuring the effective running and delivery of IT services within their organization; driving customer focus and continually improving ITSM processes.

CAAC offers three levels of ITSM certifications:

A) Advanced Level Course - CAAC Certified ISO/IEC 20000 Internal Auditor (2 days)

  • Day 1: Introduction to ITSMS concepts as required by ISO 20000
  • Day 2: Implementing the ITSMS processes based on ISO 20000

B) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor or Implementer (3 days)

  • Day 1: Introduction to ITSMS concepts
  • Day 2: Planning and Conducting an ISO 20000 audit
  • Day 3: Concluding and ensuring the follow-up of an ISO 20000 audit

C) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor and Implementer (5 days)

  • Day 1: Introduction to ITSMS concepts
  • Day 2: Planning and Conducting an ISO 20000 audit
  • Day 3: Implementing an ITSMS based on ISO 20000
  • Day 4: Controlling, monitoring and measuring and improving an ITSMS
  • Day 5: Concluding and ensuring the follow-up of an ISO 20000 audit

Special Message

Meet training requirements for IRCA certification.
  • Hyderabad Branch

    Nizamia Complex Opp SBI Bank, Hyderabad

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