ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses.
DurationITSM ISO 20000 training ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses. Each training track has been designed with the specific set of learning objectives that meets the requirement of the ISO 20000 IT Services management systems standard.
The ISO 20000-1 standard aids businesses by ensuring the effective running and delivery of IT services within their organization; driving customer focus and continually improving ITSM processes.
CAAC offers three levels of ITSM certifications:
A) Advanced Level Course - CAAC Certified ISO/IEC 20000 Internal Auditor (2 days)
B) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor or Implementer (3 days)
C) Advanced Level Course - CAAC Certified ISO/IEC 20000 Lead Auditor and Implementer (5 days)
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