ITSM / ITIL

ITIL is at the heart of service management best practice, and the qualification scheme is a clear pathway to professional recognition. Our course is specially designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for a better understanding on ITIL concepts.

Why ITIL/ITMS?

ITIL certification is increasingly becoming a mandatory requirement for professionals engaged in IT Service management-related jobs across the industry. This certification is most relevant for: Technical Support Roles, Help Desk/ Service Desktop engineers, IT Managers and Operations Managers, System Administrators/Analysts, Database Administrators, Service Delivery Professionals, Quality Analysts and Application Management teams, and Other professional related to IT service management

Features:

• It offers the best practices such as :
• Incident Management
• Problem Management
• change management
• Configuration Management Database

Learning Objectives:

• At the end of this course, you will be able to understand the following
• Identify the key principles and concepts of IT Service Management..
• Identify the benefits of implementing ITIL in an organization.
• Identify the Service Management processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.