If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
DurationIf you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
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Eliesha is a leading international training provider and learning partner of choice with over 150 private, public and third sector organisations. For the last 15 years, we have successfully delivered innovative and cost efficient learning and development solutions, which have a lasting impact.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
This apprenticeship focuses on developing advanced customer service skills, including managing customer complaints, implementing service improvements and analysing customer feedback, preparing apprentices for leadership roles in customer service.
Customer service course leicester. At bright learning, we have qualified, multilingual and experienced staff who work hard to ensure our learners complete their course with full knowledge and understanding.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
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