If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
DurationIf you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
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Eliesha is a leading international training provider and learning partner of choice with over 150 private, public and third sector organisations. For the last 15 years, we have successfully delivered innovative and cost efficient learning and development solutions, which have a lasting impact.
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
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