If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
DurationIf you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
We cover:
Eliesha is a leading international training provider and learning partner of choice with over 150 private, public and third sector organisations. For the last 15 years, we have successfully delivered innovative and cost efficient learning and development solutions, which have a lasting impact.
Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
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